Sidekick Repair Policy

Dephy is under no obligation to perform repairs not covered by the Limited Warranty. However, non-warranty repairs will be assessed and Dephy may provide a repair quotation.

Repairs are typically completed and returned within 2–3 weeks after Dephy receives your Sidekick. This does not include shipping or transit time.

You are responsible for inbound and outbound shipping costs. Applicable repair fees will be communicated and may be invoiced separately via Shopify.

Contact Dephy's Customer Experience Team at support@dephy.com and provide: model name, order number, date and place of purchase (if applicable), and description of the issue including photos or videos if requested. Customers are encouraged to retain purchase and delivery receipts.